FinTech
Voice AI Customer Support
80% Automation Rate across a 6 months delivery with 11 engineers.
Automation Rate
5x
Wait Time
96%
CSAT Score
+44%
Annual Cost
65%
The Challenge
The banking platform was handling very high call volumes with long queues, rising support costs, and uneven service quality. Customers often waited too long for routine account and service requests that should have been resolved faster.
Our Solution
We introduced a voice AI layer that could understand intent, handle common journeys, connect to backend data, and pass more complex calls to human agents with context intact.
Business Impact
The support operation handled a far larger share of calls automatically, reduced wait times sharply, and improved customer satisfaction while lowering the cost to serve.
Performance Timeline
Our Process
Delivery Snapshot
Tech Stack
Technologies
Project Details
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